FAQ - Autoship

• Can I change my Auto ship date after placing my first order?

  Yes! You may adjust your frequency and/or upcoming order date prior to the next processing date.

• Can I use a coupon or discount code for my auto-ship?

  Unfortunately, any discount or voucher code cannot be used for auto -ship. Those codes are for one purchase only and not for recurring orders.

• How can I set up an Auto ship?

  There is no fee for membership. On each individual product page you can see ‘Enjoy Autoship Delivery’ and you need to select quantity of the products that you wish to receive and the frequency of shipments. (1-12 weeks). The frequency can always be adjusted after a subscription is established. Wh...

• How do I make changes to my Auto ship order?

  Subject to our Auto ship terms and conditions, you can change your upcoming order date, skip an order, change your order frequency, or cancel enrollment by logging in to your account.  Changes to an order must be made prior to your order processing, at least a day before the scheduled date.  Once...

• How to change my Auto ship order?

  To change the delivery date, quantity ordered, or swap product(s), login to your online account and update the order.  If you need assistance, you can call us at 307-222-0422 , M-F from 8am to 6pm CST.

• I can’t get logged in to my online account. It says my email address doesn’t exist.

  This happens when the account isn’t complete or activated.  You can create your account through this link https://www.healthrangerstore.com/account/register with the same email address used when you set up the auto -ship. You can also call us so we can send an Activation Link to your email that y...

• Is it OK if some products in my cart are not Auto ship?

  Absolutely! Auto ship orders can be shipped with other items that are not set-up for auto-ship.  If you decided to add more products to an upcoming Auto ship order, you can login to your account or contact us and we’ll be happy to add that to your order for you.

• Where do I find my Auto ship account?

  Once you are logged in, click Manage Subscription that you can see on the upper right and below your name.

• Will I get notification for my next Auto ship order?

  Definitely, yes! Our system will send a reminder email prior to your next order processing. Your email service may send this to SPAM/JUNK, be sure to mark us as a safe sender.  You can also access your auto ship once you log in to your online account and view your upcoming orders, view order hist...