Thank you for letting us know about the adverse reaction you experienced. In order to assist with a thorough investigation, could you please answer the following questions?
1. Have you taken this product before (from our store or another source)?
2. Please provide a detailed description of the incident, including dates/times and specifics of what occurred. Include the following information: a. How much did you take? What was the serving size? b. Was this your first serving, or how many servings/days passed before the reaction occurred? c. What time of day/night did you take it? d. Did you take it with or without food? e. Did you consume it with water, milk, juice, coffee, or tea? f. Are you currently taking any prescribed medications? g. Do you have any pre-existing health conditions (e.g., diabetes, Crohn’s, asthma, blood pressure issues)? h. Did you visit a doctor or hospital for this reaction? If so, what was their diagnosis? i. Do you have any known allergies? j. Have you received any recent immunizations? k. If you didn’t visit a doctor, how did the reaction subside? l. How long did it take for the reaction to subside?
3. Is there anything else you can tell us about this reaction that might help in our investigation?
4. Have you experienced a similar reaction with other food products or supplements?
We greatly appreciate your time and your assistance in this investigation. This information is crucial for our Quality Assurance and Quality Control processes, as we take such matters very seriously.