FAQ

  • #10 Cans, Mini Buckets and Health Ranger Buckets Return Policy

    Due to the nature of our storage foods, all #10 cans, Mini-Buckets, and Ranger Buckets Sets will be subject to a 20% restock fee. All items must be shipped back within 30 days and must be unopened (including external seals in tact), in their original packaging and resalable condition.  Once recei...

  • Appliance Return/Exchange Policy

    'Appliance' items can be returned or exchanged within 30 days from the date you placed your order. Please contact Customer Service for a RMA number (Items received without an RMA# will not be accepted and will be returned to sender). We will then provide you with a return shipping address with yo...

  • Are your products Heavy Metal Free?

    Thank you for your question. It’s important to note that no product grown or sourced from the earth can be entirely free of heavy metals, as they are naturally present in the environment. However, we ensure that the products we provide has been thoroughly tested to contain only trace amounts of h...

  • Back Orders

    We attempt to keep stock on all products. However, sometimes current orders deplete stock on hand and items that appeared in stock for your order will not be available. Should this happen, you will be notified to discuss your options. Orders that contain back ordered items will not ship until you...

  • Can the products be given to kids?

    While there are no specific contraindications for children, we always recommend consulting with a medical practitioner, dietician, or naturopath before introducing supplements into a child’s regimen—especially for younger kids. Children can be quite sensitive, and their tolerance levels may vary,...

  • Do you have overnight shipping?

    We do not have Overnight Shipping. What we do have is Domestic Expedited Shipping. We will ship it out the day we receive the order in our Shipping Dept, with an estimated 2 day delivery. (NOTE: We are closed on Saturday and Sunday; any orders placed after 11:30 a.m. on Friday will not be importe...

  • Do you ship Overseas?

    Yes, we do ship overseas! However, please be aware that some items in our store have restrictions for overseas shipping. To avoid any issues, we recommend checking the product page for shipping restrictions before adding items to your cart. If you add a restricted item, you may encounter an error...

  • Do you ship to Hawaii and Alaska?

    Yes, we do ship to Hawaii and Alaska; however, you will need to pay for shipping to those destinations.

  • Do you ship to PO Boxes?

    For domestic customers within the contiguous 48 states in the USA: FREE SHIPPING and FLAT RATE SHIPPING options are only available for non-P.O. box addresses. Please use a physical address (not a P.O.box) where UPS/Fedex can deliver to qualify for free shipping or flat rate shipping.

  • How do I return an order?

    We sincerely apologize that you are dissatisfied with the product. We strive to provide only the highest quality, and all of our products are thoroughly tested to meet our standards. We genuinely appreciate your support and completely understand if the product did not meet your expectations. We ...

  • How is my refund calculated?

    Returned items need to be in an unopened, undamaged condition to receive a full refund (minus any shipping charges that could be deducted from your refund). Items that are not in their original condition, are seriously damaged, or missing parts, are given a partial refund, depending on the degree...

  • How long does it take to get my package delivered Internationally?

    Shipping methods for approved countries: DHL Express - Duties Unpaid - Est. Arrival within 4 days USPS EMS - Duties Unpaid - Est. Arrival within 5 days UPS International - Duties Unpaid - Est. Arrival within 3-5 days For CANADIAN customers: APC Economy - Duties Unpaid - Est. Arrival within 10-...

  • How long does it take to get my package delivered within the USA?

    We ship out of Texas: USPS USPS Priority Mail: Mon-Fri; estimated delivery in 2-7 business days USPS First Class Mail: Mon-Fri; estimated delivery in 2-7 business days UPS UPS Ground: Mon-Fri; estimated 3-5 business day delivery UPS SurePost: Mon-Fri; estimated 4-6 business day delivery 2nd D...

  • How much do I need to spend to qualify for free shipping?

    Orders over $99, within the 48 contiguous USA, will receive Free Shipping (choice of which carrier is left up to our store). Wholesale orders are not eligible for Free Shipping. Note: The Health Ranger Store may rescind this offer at any time, based on changes in shipping rates charged by carrier...

  • How to watch the Free Stream?

    You can access the free stream at www.brightu.com. Once you're on the site, simply scroll to the bottom of the page to view the streaming schedule. Please note that only the scheduled stream will play on a loop throughout the day. Episodes that have already aired won’t be available for free unle...

  • If I received Free Shipping, and I want to return my order, will you deduct your shipping cost?

    If you received Free Shipping, and you return your items, and your remaining order is under $99, we will deduct the cost of shipping that it cost us to ship it to you. If your order remains over $99, no shipping deductions will be taken from your refund.

  • International Shipment - Lost Packages

    In the case of a package being lost, an investigation will be initiated, along with a claim being filed. *Please note, per our Courier, it may take up to 45 days from the date our Courier received the package before we can file a claim. Once the Claim investigation is completed, a store credit or...

  • International Shipment - Undelivered Package

    If a package is returned to us as “Undelivered” we will issue you a refund (Product cost, less your shipping cost, less any return shipping cost). We cannot reship International packages. *Please note: Health Ranger Store is not responsible for undeliverable packages. If our Courier has attempte...

  • Loyalty Points

    We do offer Loyalty Rewards to our customers. To know more about our rewards program, please visit this link https://www.healthrangerstore.com/pages/loyalty-program to view the video. This will be a tutorial for you Re: How to participate and avail the program.

  • Manage Shipping/Billing Address

    By logging into your Brighteon Store account, you can modify your shipping and billing address. You can also add/remove additional addresses. We recommend changing any addresses before placing an order to avoid having an order shipped to a previous address. Note: If you are using Paypal for chec...

  • Medical related questions

    Unfortunately, per the FDA we cannot give out any recommendations that could come across as medical advice. Please go to: https://www.naturalnews.com/ Use our customized search bar to look up specific conditions or key words to see what articles we have published. Hopefully, you will find some in...

  • Mike Adams

    Have you signed up yet for Mike's social media platform? Here it is: https://brighteon.social Mike is active on this platform. You can also send an email to: situationupdate@protonmail.com As we are at the warehouse, we do not see, nor do we speak to Mike. The best way to get a message to him is ...

  • Order Tracking Information

    You can see a list of recent order and their tracking numbers by logging into your Health Ranger Store Account. UPS Tracking: 1-800-742-5877 http://www.ups.com/etracking/tracking.cgi USPS Tracking: http://www.usps.com

  • Payment Methods

    We accept the following: - Visa - Mastercard - Discover - American Express

  • Phones, Satellite Phones

    Thank you for reaching out.  The Satellite Phone company is a paid sponsor of Brighteon.com  Companies like this are what help support our platform so we can continue to bring you the content you love.  As a sponsor, they are not affiliated with our organization and we are not able to assist in i...

  • Podcast

    You have currently reached the store channel. This channel is reserved for questions related to store products only. Should you have question related to podcast you have heard or videos you have seen. Please direct the question to situaionupdate@protonmail.com

  • Price Matching

    We do not currently offer price matching. Prices are not negotiable.

  • Promotions, Sales and Discounts

    Discounts and sales cannot be combined. Please limit one discount per transaction. Health Ranger Store has the right to cancel any promotion at any time.

  • Restricted Countries

    Unfortunately, Customs has clamped down on their guidelines and many of our customers are losing their money as their packages are being held in Customs. This was not an easy decision at all. We would love nothing more than to ship World Wide; however, this ever changing world has created many is...

  • Restricted Items

    While Health Ranger Store tries to ensure that products restricted in certain countries are unavailable for purchase by customers residing in those countries, we cannot guarantee our restriction information is always up to date. We recommend you contact your local authorities for updated informat...

  • Retrieve Account Password

    If you have lost or forgotten your Health Ranger Store account password, please contact us or assistance.

  • STEPS TO REDEEM Loyalty Points

    If you have received an email from us telling you that you have enough points to redeem a coupon code, please follow the steps below.  Steps: 1. Login to your account 2. Click the loyalty points tab found on the lower left corner of the screen. You will be routed to the Get Rewards Page 3. You m...

  • Store Contact Information

    Call Us! Customer Service: 307-222-0422 (USA & Canada) To order by phone, please call: 1-888-959-6415 For international calls, please call: 1-307-222-0422 Write to Us! Customer Service: csr@healthrangerstore.com Health Ranger Store 3820 Central Avenue Unit #109 Cheyenne, WY 82001

  • USPS does not deliver to my home. How can I make sure you ship my package FedEx or UPS?

    You will need to pay for Standard Shipping and leave a note in the comment field indicating the carrier you wish for us to use.

  • What carrier do you use when a customer receives Free Shipping?

    We chose the carrier based upon what is the most economical way to ship. We utilize UPS SurePost, Fedex SmartPost, USPS First Class Mail, USPS Priority Mail, FedEx Ground and UPS Ground. If you wish to specify a carrier and service class, you will need to pay for Standard Shipping and leave a not...

  • What if I send my package back without an RMA?

    If we receive an unauthorized RMA, your package will be sent back to you as "Refused."

  • What is the time line of returning an RMA?

    We ask that you return the items within two weeks from the day of your RMA email. If we receive the return after 2 weeks, the package will be returned to sender. We strongly recommend purchasing a delivery confirmation for your package. Take note of the tracking number your return package is assi...

  • Will I receive an email when my order is shipped?

    You will receive an email when your order is placed, confirming your order. You will receive another email when your order has shipped, with your tracking number. Please check your spam folder so you don't miss the email.