International Shipment - Lost Packages

In the case of a package being lost, an investigation will be initiated, along with a claim being filed. *Please note, per our Courier, it may take up to 45 days from the date our Courier received the package before we can file a claim. Once the Claim investigation is completed, a store credit or replacement may be sent. Should the original package be found and delivered at a later date, it is the customer's responsibility to return the replacement package back to our warehouse. If the replacement is not shipped back to us, we will send you an invoice for payment.